Shipping Policy

At Zoella, we are committed to delivering your order quickly and securely. Please review our shipping policy below:

1. Processing Time Section
   • All orders are processed and prepared for shipping within 7–12 working days after order confirmation.
   • During sales or seasonal demand, processing may take longer.
2. Delivery Timeline Section
   • After your order has been picked up by the shipping company, standard delivery is expected within 1–3 working days.
   • Delivery times may vary depending on your location, courier availability, and seasonal demand.

3. Shipping Fees

   • Shipping fees are calculated at checkout and are based on your delivery zone.

   • Any additional courier charges (if applicable) will be communicated in advance.

4. Order Tracking

   • Once your order has been dispatched, you will receive an email or SMS with your tracking details.

5. Responsibility

   • Zoella is not responsible for delays caused by the courier, incorrect addresses provided by the customer, or circumstances beyond our control (such as weather conditions or strikes).